Frequently Asked Questions

Getting Started

  • Fyldit is a secure life admin platform. It brings your important documents, contacts and reminders together in one organised vault, so you always know where everything is and can share exactly what's needed, with exactly the right person, in seconds.

  • Anything that matters: passports, insurance papers, property documents, medical records, financial statements, passwords, certificates and more. Fyldit organises everything into 9 Life Packs, from Home & Family to Digital & Access, so nothing gets lost.

  • Create your vault, choose a Master Key, and start adding documents. Fyldit suggests where each one belongs as you upload it, so there's no folder structure to set up yourself.

  • Fyldit isn't a free product, but every new Personal+ plan starts with a 30-day free trial, so you can try it fully before you're charged anything.

Security & Privacy

  • No. Your vault is encrypted with your Master Key, which only you know. We never see it, never store it, and can't read what's inside your vault.

  • No, and that's deliberate. If we could reset it, someone pretending to be you could ask us to do the same. Instead, your Trusted Circle can help you back in safely.

  • End-to-end, zero-knowledge encryption. Your documents are encrypted before they're stored, and only your Master Key can unlock them.

  • Because we never hold your Master Key, it can't be exposed in a breach. Your documents stay encrypted and unreadable without it, even to us.

Recovery & Access

  • A safe way back into your vault if you ever forget your Master Key. The people in your Trusted Circle can help you regain access, but only when several of them agree, never just one person acting alone.

  • If you've set up Trusted Circle Key, you can start a recovery request. Your Trusted Circle is notified, and once enough of them confirm, and a short safety pause has passed, you'll be able to set a new Master Key.

  • Three to five people is usually enough. They should be people you trust and can easily reach.

  • No. They can only help you back in if you've lost access, and only after several of them agree and a safety pause has passed. They can never see inside your vault.

  • Yes, your vault goes with you, sign in on any device with your Master Key.

Sharing & Family

  • Yes. Share a single document, a folder, or a whole pack with anyone you choose. You stay in control and can revoke access at any time.

  • Yes. They'll get an email invitation and a free account to view what's been shared with them.

  • Your Trusted Circle helps you back into your vault and lets Fyldit know when the time has come. Your Legacy Circle is the people you've chosen to inherit specific documents, document by document.